Maitre D’ / Assistant Restaurant Manager

POSITION SUMMARY:
The Maître D at the William Penn Inn is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This position overseas the restaurant management staff, maintains a strong presence on the floor and ensures appropriate staffing. The Maître D is also expected to assist FOH team with opening and closing the restaurant. Also, when needed, setting up restaurant, running food, bussing tables, taking food orders, making cocktails, serving guests, assisting host staff and opening and serving wine when needed.

RESPONSIBILITIES:
Day-to-Day Management

  • Manage, lead and mentor staff: provide daily training & development to FOH staff
  • Training of all host/hostess staff
  • Ensure service is maintained at the utmost of quality levels
  • Conduct opening and closing walk thru procedure (means of egress, cleanliness, outdoor aesthetics, all points on checklist)
  • Be present at all times on the floor during service , touching all tables and making guest connections to build business
  • Maintain all corporate mandates, procedures, and promote company culture
  • Update and track daily reports
  • Provide details and comments to all venue comps, sales comps, void comps
  • Assist other FOH staff to perform setting up restaurant, cleaning restaurant, bussing tables, running food, taking food orders, making cocktails, serving guests, assisting host staff and opening and serving wine, when needed
  • Manage any customer relationship management initiatives when dealing with upset or unsatisfied guests, using it as an opportunity to create a new regular
  • Perform all duties while following all health department sanitation requirements
  • Demonstrate a positive, smiling, empowering and motivational attitude; lead by example
  • Record and report daily glitches as wekk as key issues

Staffing and Team Development

  • Analyze staffing requirements, and assess opportunities for future growth
  • Interview, screen, and recruit job applicants under upper management’s guidance and final decision
  • Coach, mentor and train staff under upper management’s guidance
  • Responsible for Team performance – morale, productivity, energy
  • Manage regular review of performance for staff under upper management’s guidance

 

QUALIFICATIONS/PRIMARY JOB REQUIREMENTS:

  • A love of and passion for hospitality, and a drive to create positive guest memories through an exceptional experience
  • Strong management skills
  • Strong influence, interpersonal, communication, problem solving and creative solution generation skills
  • Be able to think clearly in pressure situations
  • General business acumen
  • The ability to quickly integrate into a team and be recognized as a leader
  • The ability to identify problem areas, develops solutions and get the job done
  • The ability to delegate effectively with a sense of professionalism
  • The ability to work 8 + hours standing, and late nights, weekends, and holidays as needed

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